Last updated: 27 September 2026

1. Who we are
1.1 This Privacy Policy explains how SpeakTiger collects and uses personal data when you use our website https://speaktiger.com (the "Site"), our web application https://speaktiger.app (the "App") and our related services (together, the "Services"). Terms such as "User", "App Access", "Access Period", "Gathering", "Community Members" and others have the meaning given in our Terms and Conditions (https://speaktiger.com/terms-conditions).
1.2 SpeakTiger is operated by Eugene D, a sole trader (trabalhador independente) in Portugal, Rua Amelia Rey Colaço 7, 1500-037 Lisbon, Portugal ("SpeakTiger", "we", "us" or "our"). We are the controller of your personal data, which means we decide how and why it is used.
1.3 For any question about your personal data, contact us at tiger@speaktiger.com.

2. What data we collect
2.1 We collect the following personal data:
(a) Purchase data: when you purchase App Access through the Booking Platform, we receive your name, email address, phone number and purchase details. Your payment details are processed by the Booking Platform and its payment providers; we do not receive them.
(b) Questionnaire data: if you complete the optional questionnaire, we receive your first name, email address, age, gender, where you are from, how long you have lived in the city, what you do, and your answers about your personality, interests and expectations.
(c) App data: when you use the App, your first name, your group and your attendance.
(d) Transfer data: if you transfer your App Access, the name, email address and phone number of the new User.
(e) Communications: messages you send us and your communications with App Support.
(f) Community data: if you join our community channels on Meetup, Instagram or WhatsApp, your profile name and, on WhatsApp, your phone number, which are visible to us and to other members.
(g) Photos and videos taken at Gatherings, as described in Section 8 of our Terms and Conditions.
(h) Website data: information collected through cookies, as described in Section 9.
2.2 If we ask you to confirm your age, we only check it and do not keep a copy of any document.

3. Why we use your data
3.1 We use your personal data to:
(a) provide App Access, including sending access details, matching Users, sharing group introductions and providing App Support;
(b) handle transfers, complaints and requests;
(c) keep invoicing and tax records;
(d) inform you about upcoming Access Periods and Gatherings by email or in our community channels (you can opt out at any time);
(e) take and publish photos and videos at Gatherings (you can opt out as described in Section 8 of our Terms and Conditions);
(f) understand how the App and the Site are used, to improve them;
(g) enforce our Terms and Conditions and protect our legal rights.
3.2 We do this because it is necessary to provide our Services to you ((a) and (b)), to meet our legal obligations ((c)), for our legitimate interests in running and promoting our community ((d) to (g)), or, for website cookies, with your consent (Section 9).

4. AI-assisted matching
4.1 If you complete the optional questionnaire, we use AI tools (currently ChatGPT by OpenAI and Claude by Anthropic) to help us form balanced groups based on your answers, including your age and gender.
4.2 We review every proposed group before it is final, so matching is never decided by AI alone.
4.3 After matching, the Users in your group receive your first name and a short introduction based on your answers by email, and you receive theirs.
4.4 If you do not complete the questionnaire, you are matched at random.

5. Who we share your data with
5.1 We share your personal data only as needed to provide the Services:
(a) with service providers that help us run the Services: Luma and its payment providers (booking and payments), Tally (questionnaire), Google (email, spreadsheets and automation), Cloudflare, Netlify and GitHub (hosting and running the App), Tilda (website), and OpenAI and Anthropic (AI-assisted matching);
(b) with other Users, as described in 4.3;
(c) with App Support, to the extent needed to assist you;
(d) with public authorities, if necessary.
5.2 Meetup, Instagram and WhatsApp are independent platforms. When you use them, their own privacy policies apply.
5.3 We do not sell your personal data.

6. Transfers outside the EU
6.1 Some of our service providers are based outside the European Economic Area, mainly in the United States, and may process your data there. In these cases, we rely on the safeguards they provide under data protection law, such as the EU–US Data Privacy Framework or the European Commission's standard contractual clauses.

7. How long we keep your data
7.1 We keep your personal data only for the necessary period:
(a) purchase and transfer data, communications and matching history: 2 years after your last purchase;
(b) questionnaire answers: 2 years after you submit them;
(c) App data: 12 months;
(d) invoicing records: 10 years, as required by tax law;
(e) photos and videos: until you ask us to remove them;
(f) community data: for as long as you remain a member of the channel.
7.2 After these periods, we delete or anonymise your data.

8. Your rights
8.1 You have the right to access, correct or delete your personal data, to restrict or object to its use, and to receive it in a portable format. You can object to receiving information about upcoming Access Periods and Gatherings at any time. Where we rely on your consent, you can withdraw it at any time.
8.2 To exercise your rights, email us at tiger@speaktiger.com. We will reply within one month.
8.3 You also have the right to lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (https://www.cnpd.pt), or with the authority in the EU country where you live.

9. Cookies
9.1 The Site uses:
(a) necessary cookies, which make the Site work;
(b) statistics cookies, which help us understand how the Site is used (Google Analytics, via Google Tag Manager). We only use them with your consent.
9.2 The booking calendar on the Site is provided by Luma, which may set its own cookies under its own policy.
9.3 You can change or withdraw your consent at any time using the cookie icon on the Site.
9.4 The App stores session data on your device for up to 8 hours, so that the Format keeps working if you reload the page. This data is necessary for the App to work.

10. Changes to this Privacy Policy
10.1 We may update this Privacy Policy from time to time. The current version is always available on the Site, with the date of the last update at the top.